Memtool Connection problem

Hello,

I am using this board(hitex shieldbuddy) for first time. I have followed all the steps now i am trying to connect with memtool but it is showing below error:

{
Message from component 'IMTMemtool' :

Can't connect to Target



Message from component 'MiniMonTargIntf' :

Can't connect target !



Message from component 'MiniMonTargIntf' :

Bootstrap loader not responding !

Please check:

- Target power supply

- Communication cable

- Communication settings



}
In target i have chosen TriBoard with TC275/TC277 D-Step (BSL/ASC)
Drivers are installed properly

Please let me know if any other setting i am missing